Intercom

Intercom Review

Best Customer Support Software
★★★★★4.5 / 5(3000 reviews)

Customer-communications platform combining chat, bots and email automation.

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Starts at $74/mo

Key Features

  • Live chat & messaging
  • Proactive product tours
  • Fin AI bot
  • Email & push campaigns
  • Help desk
  • Segmentation

Pros

  • Real-time chat, email and in-app messages in one inbox - Chatimize
  • Fin AI bot deflects FAQs with GPT-powered answers - Chatimize
  • Robust user-event tracking for targeted campaigns - Capterra

Cons

  • Premium price compared with Zendesk Chat - Capterra
  • Limited built-in analytics; advanced reports need third-party tools - Capterra
  • Users cite slow support response on lower tiers - Capterra

Full Review

Intercom aims to be the 'operating system for customer communication,' merging live chat, email drip campaigns and an AI bot into a single workspace Chatimize.

Capterra reviews praise the granular event-based targeting and modern UI but note that advanced reporting and generous seat counts require pricey plans Capterra.

If budget allows, Intercom's Fin bot and proactive tours deliver a slick, in-product support experience few rivals match Chatimize.

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Intercom Review