Zendesk Support Suite

Zendesk Support Suite Review

★★★★4.4 / 5(5000 reviews)

Omnichannel ticketing and help-desk platform for fast-growing support teams.

Try Zendesk Support Suite Now
Starts at $19/agent/mo

Key Features

  • Ticketing
  • Help center
  • Live chat & messaging
  • AI automations
  • Reporting & analytics
  • Omnichannel routing

Pros

  • Unifies email, chat, social and voice in one agent workspace - G2
  • Powerful automations slash first-response time - Desk365
  • Intuitive interface praised by new hires - G2

Cons

  • Pricing climbs quickly with agents and add-ons - Desk365
  • Certain integrations require extra marketplace apps - Desk365
  • Interface feels crowded on small screens - G2

Full Review

Zendesk Support Suite consolidates tickets across email, chat, social and voice, giving agents a single timeline of every customer touchpoint G2.

Desk365's 2025 roundup applauds Zendesk's macros and AI-driven article suggestions for cutting handle times but warns that costs escalate for enterprise analytics Desk365.

Teams needing deep customization may bump into paid marketplace apps, yet for plug-and-play omnichannel support Zendesk remains the benchmark G2.

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