Salesforce Sales Cloud

Salesforce Sales Cloud Review

★★★★4.4 / 5(17000 reviews)

Enterprise-grade CRM for managing leads, opportunities and forecasting at scale.

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Starts at $25/user/mo

Key Features

  • Lead & contact management
  • Opportunity tracking
  • Sales forecasting
  • Workflow automation
  • Custom dashboards
  • Mobile app

Pros

  • Endlessly customizable objects, fields and automations - GetApp
  • Massive AppExchange ecosystem for integrations and add-ons - GetApp
  • Powerful AI-assisted forecasting and dashboards help managers hit quotas - Capterra

Cons

  • Licensing and add-on costs add up quickly - Capterra
  • Steep learning curve for non-technical teams - Capterra
  • Can slow down with very large data volumes - GetApp

Full Review

Salesforce Sales Cloud remains the enterprise CRM to beat in 2025, thanks to limitless schema customization and an AppExchange marketplace with 7 000+ extensions GetApp.

Recent reviews highlight Einstein AI forecasts and pipeline views that surface at-risk deals without extra BI tools Capterra.

The trade-off is complexity and cost—admins may spend weeks tweaking page layouts, and per-user pricing climbs fast once you bolt on CPQ or advanced analytics Capterra.

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